Student's Outlet

Few hours ago, I received an e-mail from ScheduleChange@pal.com.ph telling me that my father’s flight is rescheduled, a flight that was booked and paid 25 days ago before the flight which is on November 29, 2009, 11 am. It is moved to November 30, 2009 at 8 am. What the hell were they thinking?! PAL is ruining our schedule. They didn’t even consult us.

I took this screen shot to point out some of the failures of PAL to us , as paying customers.

• First, WHERE THE HELL IS THE EXPLANATION WHY DID THE TIME AND DAY OF THE FLIGHT CHANGE? Correct me if i’m wrong but don’t we deserve an explanation, at least, why did this has happened? DAMN YOU PAL!!!!
• Second, just 4 days left before the flight, and you’re just telling us this right now?
• Third, where are your ethics now PAL? Changing the flight without giving us notice? The time we booked the ticket, as far as we both of us know, you asked and required for a contact number in case this things happen. We provided you our landline, mobile no and our e-mail, why didn’t you give us a call? Why bother e-mail me wherein we can’t even reply-to?
• Lastly, are we supposed to just accept whatever you say? You didn’t even bother to apologize. We are customers, paying customers. We don’t deserve this kind of treatment. This kind of service you gave us deserves nothing.

I once respected PAL for giving every customer a quality service. But with this kind of attitude towards us, it’s just unacceptable. You just lost our trust and respect.

**UPDATE: I just called their trunkline an hour ago and I asked them, “Do you know what is the Mission and Vision of PAL?”, and guess what the person on the other end of the line said, “Of course, it’s to provide service“. BULLSHIT. That’s your mission? Are you really an employee of PAL? You’re a disgrace. I won’t anymore say your name, but you know whoever you are. This person a part of PAL’s Customer Relation. Great! Just Great!